Chat and messaging · Online store
AI WhatsApp Sales Assistant for Online Stores
A WhatsApp sales assistant that recommends products, answers questions and sends checkout links from the Shopify catalogue.
Stack
- Twilio
- n8n
- Shopify
- OpenAI
- 01 · TwilioWhatsApp message
- 02 · OpenAIUnderstand request
- 03 · ShopifySearch catalogue
- 04 · n8nSend product and link
The problem
Customers preferred WhatsApp to the website, but every chat needed a person to answer and look up products.
Discovery
Before building, I mapped:
- Q1Best-sellers and how customers describe what they want
- Q2Shipping, payment and returns questions
- Q3When a human should step in
The idea
Connect WhatsApp to the live catalogue so the assistant can recommend real products with photos and a checkout link.
How it runs
- Step 1
A customer messages on WhatsApp through Twilio.
- Step 2
OpenAI works out what they need.
- Step 3
n8n searches Shopify for matching in-stock products.
- Step 4
The assistant replies with options, prices and a checkout link.
What the client got
- WhatsApp assistant
- n8n workflows
- Shopify connection
- Human handoff
Next build
Next build · Chat and messagingAutomated AI FAQ Assistant for SaaS CompaniesHand me the busywork.
An automation, a GoHighLevel setup, an AI agent, a connected system or a batch of AI ads. Tell me what slows you down and I will tell you how I would fix it.