00TriggerBuild 27 of 30
Chat and messaging · SaaS company
Automated AI FAQ Assistant for SaaS Companies
An FAQ assistant that answers customer product questions from the help docs and escalates anything it cannot answer.
Stack
- Notion
- Slack
- OpenAI
- Zapier
- 01 · ChatCustomer question
- 02 · NotionSearch help docs
- 03 · OpenAIAnswer with link
- 04 · SlackEscalate
01InputThe problem
The problem
Support answered the same how-to questions all day, while customers with real bugs waited.
02ReadDiscovery
Discovery
Before building, I mapped:
- Q1The help docs and how current they are
- Q2The most common questions by volume
- Q3Escalation paths for bugs and billing
03RouterThe idea
The idea
Answer from the docs only, link the article, and escalate cleanly when the question is a bug, billing or something new.
04IteratorHow it runs
How it runs
- Step 1
A customer asks a question in chat.
- Step 2
The assistant searches the help docs in Notion.
- Step 3
OpenAI answers and links the article it used.
- Step 4
Bugs and billing questions are posted to Slack for the team.
05OutputHandover
What the client got
- FAQ assistant
- Docs connection
- Zapier escalation
- Unanswered-questions log
06RouteNext build
Next build
Next build · Workflow automationAutomated E-commerce Order and Support Workflow07ActionBook a call
Hand me the busywork.
An automation, a GoHighLevel setup, an AI agent, a connected system or a batch of AI ads. Tell me what slows you down and I will tell you how I would fix it.