Chat and messaging · Airbnb hosts
AI Property Inquiry Chatbot for Airbnb Hosts
A guest enquiry chatbot that answers questions about each property, check-in and house rules, any time of day.
Stack
- ManyChat
- Google Sheets
- Zapier
- OpenAI
- 01 · ManyChatGuest message
- 02 · Google SheetsProperty details
- 03 · OpenAIAnswer
- 04 · ZapierEscalate to host
The problem
Hosts answered the same guest questions at all hours: wifi, parking, check-in time, early arrival. With several properties it became a second job.
Discovery
Before building, I mapped:
- Q1Per-property details guests ask about
- Q2House rules and exceptions the host allows
- Q3Situations that always need the host
The idea
Keep property details in one simple sheet the host can edit, and let the assistant answer from it. Anything unusual goes to the host.
How it runs
- Step 1
A guest messages and names or is matched to their property.
- Step 2
The assistant reads that property’s row in Google Sheets.
- Step 3
OpenAI answers clearly and politely.
- Step 4
Requests like early check-in are forwarded to the host.
What the client got
- Guest assistant
- Property sheet template
- Zapier escalation
- Host guide
Next build
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