Chat and messaging · E-commerce store
AI Messenger Chatbot for E-commerce Stores
A Messenger chatbot that answers product questions, tracks orders and recovers abandoned carts, connected to the Shopify store.
Stack
- ManyChat
- Shopify
- Claude
- 01 · ManyChatMessage on Facebook
- 02 · ShopifyProduct and order data
- 03 · ClaudeNatural answers
- 04 · ManyChatCart reminder
The problem
Shoppers asked about sizes, shipping and order status on Facebook. Replies took hours, and some of those shoppers simply left.
Discovery
Before building, I mapped:
- Q1The questions shoppers ask before buying
- Q2Order and returns policies
- Q3Which products need extra explanation
The idea
Answer product and order questions instantly from the store’s own data, and nudge shoppers who left items in their cart.
How it runs
- Step 1
ManyChat receives the message and passes context to the assistant.
- Step 2
Claude answers from product pages, policies and live order status in Shopify.
- Step 3
Shoppers can ask for a human at any point.
- Step 4
Abandoned carts receive a friendly reminder in Messenger.
What the client got
- ManyChat flows
- Shopify connection
- Store knowledge prompt
- Handoff rules
Next build
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